Financial Policy FAQs
Why do I have to pay in advance?
We require payment in advance to secure your appointment and to cover the cost of any services provided. This ensures that we can dedicate the necessary resources and time to your care. Paying in advance also helps us reduce administrative costs, allowing us to offer the highest level of service to our patients. If you have dental insurance, we’ll file claims on your behalf, and any eligible reimbursements will be handled according to your policy.
What insurance companies are you partnered with?
We are in-network with several major insurance providers, including Delta Dental PPO, Guardian, Humana, United Concordia, United Healthcare PPO, and GEHA/Connection Dental. If your insurance provider is not listed, we may still be able to work with them as an out-of-network provider. Please contact our office for specific information about your insurance plan.
Will I get my money back in the event of a cancellation?
If you need to cancel your appointment, we require at least a 24-hour notice. Cancellations made with proper notice may be eligible for a refund or can be applied as a credit toward future services. However, if the cancellation is made with less than 24 hours’ notice, a cancellation fee may apply, and your pre-payment may be forfeited. Please contact our office directly to discuss your specific situation.
How do you handle billing for dental insurance?
We file insurance claims on your behalf and accept assignment of benefits for most insurance plans. However, any unpaid balances, such as deductibles, co-pays, or services not covered by your insurance, are your responsibility. You are required to pay these balances at the time of service. We recommend reviewing your insurance plan to understand your coverage fully, and our team is happy to assist with any questions.
What happens if I miss my appointment?
If you miss an appointment without providing a 24-hour notice, a missed appointment fee may be charged, and you may forfeit any advance payments made for that appointment. We value your time and ours, so we encourage you to notify us as soon as possible if you need to reschedule.
Can I set up a payment plan for my dental treatments?
Yes, we offer payment plans through third-party financing options such as CareCredit and Cherry. These plans allow you to spread the cost of your treatment over time with low or no interest, depending on the plan. Our financial coordinator can help you find a payment plan that suits your budget and needs.
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including cash, checks, credit cards (Visa, MasterCard, Discover, and American Express), and third-party financing options such as CareCredit and Cherry. Payment is due at the time of service, and prepayment is required for certain procedures. If you have any questions about payment options, please feel free to ask our staff.
